Terms of service.

1. About these Terms

These Terms of Service ("Terms") are an agreement between you and Marc Tanas, an individual, Bitar Street, Msaytbeh, Beirut, Lebanon ("twekes", "we", "us"), who provides twekes. They cover the twekes apps for iPhone and Android, the website twekes.com, and the partner portal at twekes.com/partners (together, the "Service").

You accept these Terms when you create an account and tick the box confirming that you accept them and that you are 16 or older, whichever way you sign up. If you had an account before this version, the app asks you to accept it once. If you do not agree, do not use the Service.

Our Privacy Policy explains how we handle personal data. It is a separate document, but please read it: it describes what other people can see and what we share with other companies.

2. What twekes is

twekes helps runners find what is happening around them, run together and keep track of their own running. The Service is organised in five areas:

• Home: your next run, your week and things coming up near you.
• Community: Moments (photos and short videos), clubs and club chats, Shouts (questions and answers with other runners), comments, direct messages, and a weekly leaderboard for runners who choose to join it.
• Explore: a map of published runs, clubs, places to run, races and after-run places, with Area Pulse (a summary of what a launch area offers runners), your own Turf layer (the areas you have covered, visible only to you), search, and Ask twekes, an AI assistant that answers from published twekes listings.
• My Running: your runs, synced from the watches and apps you connect or logged by hand, your weekly stats, race predictions, and a directory of independent experts (coaches, physiotherapists, dietitians).
• Profile: your identity, privacy settings, sign-in methods, saved items, connected devices, and the switch to a business or club account.

Clubs publish their sessions, partners (for example cafés, gyms and running stores) list their venues through the partner portal, and our team moderates the Service. Some features need an account. Without one you can browse listings, the map and Shouts, and use Ask twekes, but you cannot see Moments, post, or message anyone.

3. Where twekes works

twekes is offered in the countries where the App Store and Google Play offer it, except the European Union, the other EEA countries (Iceland, Liechtenstein and Norway), the United Kingdom and Switzerland. It is not offered or directed to people in those countries. What you find in the app depends on where you are. We publish runs, places, clubs and Area Pulse summaries area by area, starting with the launch areas we have activated. Many places have little or no content yet.

We do not claim that twekes covers every country, city or area, or that any listing exists where you are. Features that rely on other companies (for example a watch brand, Apple Health or Health Connect) depend on what those companies offer in your country and on your device.

4. Who can use twekes

• You must be at least 16 years old. You confirm this when you create an account. We close accounts that we learn belong to someone under 16.
• If the law where you live requires a parent's or guardian's consent for someone of your age to use a service like twekes (for example because you are 16 or 17), you confirm that you have that consent.
• You must be able to enter into a binding agreement, and not be barred from using the Service under the law that applies to you.
• One person, one personal account. Do not create an account for someone else, share your account, or create a new account after we suspended or closed yours.
• A business, partner, expert or club account must be opened and used by someone who is allowed to act for that business or club.

5. Your account and how you sign in

• You can sign in with your email address and a password, or, on iPhone, with Sign in with Apple. Apple confirms who you are to us; it does not give us your Apple Account password. Your use of Sign in with Apple is also governed by Apple's own terms.
• If you sign in with Apple using an email address that already belongs to a confirmed twekes account, you are signed in to that account. We never merge separate accounts automatically; email info@twekes.com if you have two.
• In Privacy & settings → Sign-in methods you can connect or disconnect Apple, as long as your account keeps a way to sign in.
• Give accurate information and keep it up to date.
• Keep your password and your devices secure. You are responsible for what happens under your account unless it happened because of our failure or without your fault.
• Tell us straight away at info@twekes.com if you think someone else is using your account.

6. Your responsibilities

You are responsible for:

• how you use the Service and for what you post or send;
• your own safety and, as far as you can influence it, the safety of others when you run, train or meet people through twekes (section 13);
• checking important details (times, meeting points, routes, race rules, opening hours, perks, prices) with the organiser or business before relying on them (section 11);
• following the law, local rules and the rules of the places, races and events you take part in;
• the terms of the third-party services you connect (section 16).

7. Community rules

twekes is a community. Do not use the Service to:

• post or send anything illegal, hateful, harassing, threatening, bullying, sexually explicit or violent, or that promotes self-harm, or anything that sexualises, exploits or endangers minors;
• harass, stalk, intimidate or threaten anyone, including by using someone's runs, meeting points, Moments or location to find or follow them;
• impersonate anyone, or misrepresent your connection to a club, business, race, organiser or expert;
• post fake runs, fake sessions, fake listings, fake perks or fake reviews, or spam people (including unsolicited commercial messages);
• post other people's personal information, or photos or videos of identifiable people without their permission;
• post content you do not have the rights to;
• organise or promote anything dangerous or illegal;
• scrape, harvest or copy data from the Service, or use it to build another product, without our written permission;
• use the Service, or anything from it (including Ask twekes answers), to train or improve AI models;
• interfere with the Service: malware, bypassing security or rate limits, probing our systems, or automated access at unreasonable volume;
• get around a block, a suspension or a removal.

We have zero tolerance for objectionable content and abusive users. We may remove content and suspend or close accounts that break these rules (section 18).

8. Your content

"Content" means anything you post or send on twekes: Moments (photos, videos and their sound), captions, Shouts and replies, comments, messages, club and business listings, profile information, and run details you choose to share.

8.1 Ownership

You keep ownership of your Content. These Terms do not transfer it to us.

8.2 Licence to run the Service

You give twekes a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, adapt (for example resize, compress or crop to fit a screen) and distribute your Content in order to operate and provide the Service, including showing it to the audience you choose and to people who can see the club, chat or space where you post it.

8.3 Moments on the twekes website and in our own promotion

When you post a Moment with the audience Everyone, you also give twekes a non-exclusive, royalty-free, worldwide licence to show that Moment, or a still image from it, to present and promote twekes, limited as follows:

• Where: on twekes.com, in the twekes app-store listings, on twekes's own official social-media accounts, and in presentations and press material about twekes.
• What we may do: crop, resize or compress it, and place it next to twekes text. We will not edit it in a way that changes its meaning or presents you as endorsing something.
• What is never covered: Moments shared with followers or a club, view-once and 24-hour Moments, messages, club chats, your runs and health data, and your profile details other than the display name or handle shown with the Moment.
• No sale and no third-party licensing. We will not sell your Moments or license them to anyone else. We will also not use them in paid advertising without asking you first.
• Credit. Where practical we show your display name or handle with the Moment.
• People in your Moment. We avoid using Moments in which a person other than you can be identified, unless that person has agreed.
• Stopping it. You can tell us at any time, by email to info@twekes.com, that you do not want your Moments used this way, or delete the Moment. We then stop new uses and remove it from twekes.com and our own social-media accounts within 14 days. Material already printed or published by third parties (for example a press article) may not be recallable.

8.4 How long the licences last

The licences in 8.2 and 8.3 end when you delete the Content or your account, except for:

• copies in our backups, until they are replaced (Privacy Policy, retention);
• Content we must keep for legal reasons, or that is part of a report under review;
• uses under 8.3 already published before you asked us to stop, as described there.

8.5 Your promises about your Content

You confirm that you have the rights needed to post your Content, including permission from people who can be recognised in your photos and videos, and that your Content follows these Terms and the law.

8.6 Visibility and what others can do

• You choose the audience for each Moment (Everyone, which means everyone signed in to twekes; Followers; or a Club) and its format (view once, 24 hours, a Post that stays on your profile, or an Event album). People without an account see no Moments. Other content (Shouts, comments, club chats) is visible to the people who can see that space.
• Your Turf is visible only to you. You appear on the weekly leaderboard only if you switch that on.
• Content you share can be seen, screenshotted or saved by the people you share it with. We cannot control copies made outside twekes.
• We do not review all Content before it is posted, and we are not responsible for Content posted by others. We may use automated filters to stop some words from being posted.

9. Moments, messages and chats

• View-once and 24-hour Moments stop being visible to others after they are viewed (view once) or 24 hours after posting, but a Moment that has been reported may be kept for our moderators until the report is closed.
• Direct messages, club chats and run chats are visible to the people in the conversation. Our moderators can read a message that has been reported to them.
• Do not use messages to send unsolicited commercial content, chain messages or anything the community rules forbid.

10. Clubs, organisers, runs and events

• Organised by others. Club sessions, community runs, races and events listed on twekes are organised by clubs, runners, race organisers or businesses, not by twekes, unless we clearly say that twekes organises a specific event. We do not supervise them, check routes, conditions or participants, or provide insurance.
• Club managers and organisers who post on twekes are responsible for their sessions and events: accurate details, any permits or insurance they need, safety arrangements, and telling participants about changes or cancellations, including through twekes where the feature exists.
• Joining. When you join a run or session, the organiser is told, and other signed-in runners can see your name, handle and photo among the people going, until two days after it starts; after that, only the organiser and the other participants can. People without an account see only how many are going. Entry, payment, rules, refunds and safety at a race or event are between you and the organiser.
• Meeting people. Use common sense when you meet people you found through twekes: meet in public places, tell someone where you are going, and leave if you feel unsafe.

11. Accuracy of what you see

• Schedules. A weekly club session is shown as happening on a given date only when the club or twekes has confirmed it, for up to 12 weeks ahead. The app says who confirmed it. A confirmed session can still change or be cancelled; check with the club before you go.
• Listings. Places, opening hours, perks, races, routes and facilities come from clubs, businesses, organisers, our team and public sources. They may be incomplete, out of date or wrong.
• Area Pulse summarises published twekes listings for an area. It is not a complete picture of the area.
• Ask twekes answers are generated by AI from published twekes listings. They can be wrong, incomplete or out of date (section 12).
• Maps and locations come from map providers and may be inaccurate. Do not rely on twekes for navigation in unsafe conditions.
• Your own data. GPS, heart rate and other readings from phones and watches can be inaccurate or incomplete, and syncing can be delayed or fail.

If something is wrong, tell us through Send feedback in the app (Profile → Privacy & settings) or at info@twekes.com so we can fix it.

12. Ask twekes (AI answers)

• Ask twekes uses artificial intelligence provided by Anthropic (Anthropic's Claude models). You must agree before using it the first time, and you can withdraw that agreement in Privacy & settings. The Privacy Policy explains what is sent.
• Answers are built only from published twekes listings, not from the web, and cite the listings they use. Answers are generated automatically and can be wrong. Check important details (times, places, prices, safety, health) before relying on them.
• Ask twekes does not give medical, health or professional advice.
• Do not put sensitive personal information about yourself or others into your questions.
• Do not use Ask twekes for anything illegal or harmful, or to get around these Terms.
• Use Report answer if an answer is wrong, unsafe or offensive.
• We may limit how many questions you can ask, and we may change or stop the feature.

13. Running, health and safety

• Running and other physical activity carry a risk of injury, illness and, rarely, death. Check with a doctor before you start or change a training plan or enter a race, especially if you have a health condition, are pregnant or are returning from injury. Stop if you feel unwell. Take account of heat, traffic, terrain, darkness and your own fitness.
• Not medical advice. Nothing on twekes, including weekly stats, readiness checks, race predictions, Ask twekes answers, expert profiles and content from other runners, is medical, health, nutritional or professional advice, and it does not replace a doctor or a qualified professional. twekes is not a medical device.
• Race predictions, readiness checks, weekly stats and other figures are estimates, calculated from your recent runs and the data your devices provide. They can be wrong, and they are not medical advice; the app labels them "Estimates, not medical advice."
• In an emergency, call your local emergency number.

14. Experts

Coaches, physiotherapists, dietitians and other experts in the directory are independent professionals, not twekes employees or agents. A verified seal means that the twekes team has reviewed the details of the expert's listing; it does not mean that we checked the expert's qualifications, licences, registration or insurance. Check those yourself before you rely on an expert. Any service you agree with an expert is a contract between you and that expert, and they are responsible for it. We do not pass your training history to experts.

If you list yourself as an expert, you confirm that the qualifications and specialties on your profile are true and current, and that you hold any licence or registration your profession requires where you practise.

15. Partners, business listings and perks

If you list a business, an expert profile or a club, you confirm that:

• you own it or are allowed to act for it;
• the information you provide (name, address and map pin, hours, perks, photos, contact details) is accurate and kept up to date;
• you will honour the perks you advertise while your listing shows them;
• you will treat runners who contact you professionally and respond within a reasonable time;
• the photos and text you upload do not infringe anyone's rights.

We review listings and may approve, reject, ask for changes to, or remove a listing at any time; edits may go back for review. Perks are offered by the business, which is responsible for honouring them.

Listing is currently free. If we introduce paid features or placements, we will describe them and give existing partners at least 30 days' notice before anything changes for them. Commitments we have made to a partner in writing continue to apply.

16. Third-party services and integrations

twekes works with services that other companies run:

• These services are run by their own companies under their own terms and privacy policies, which apply to your use of them. We do not control them.
• They can change, limit or stop what they share with us at any time, so a connection may stop working, be limited to a number of accounts, or lose features.
• Connecting a service gives twekes permission to read the data described in our Privacy Policy. You can disconnect it at any time in Profile → Privacy & settings → Connected devices (or, for Sign in with Apple, Sign-in methods).
• Third-party providers. To the fullest extent permitted by applicable law, twekes and its third-party providers, including Strava, make no warranties about the third-party services or the data they provide, and are not liable to you for any loss arising from them or from your use of them through twekes. Strava, Garmin, Apple, Google, Anthropic and the other providers are not parties to these Terms and do not sponsor or endorse twekes.
• Strava, Garmin, Apple Health, Health Connect, COROS, Instagram and other names are trademarks of their owners and are used only to describe compatibility.

17. Our intellectual property

The twekes name, logo, design, software and our own content belong to us or our licensors. These Terms give you a personal, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose. Do not copy, modify, reverse engineer (except where the law allows it) or use our marks in a way that could confuse people about who provides a service.

Map data is provided by third parties under their own licences and attribution requirements, which the app shows on the map.

If you send us ideas or feedback, we may use them without paying you or owing you anything.

18. Reporting, moderation, suspension and termination

18.1 Reporting and blocking

• Report content or a person from the app: the ••• menu on a Moment, a Moment comment, a Shout or reply, or a runner's profile, or a long press on a message in a club chat, run chat or direct message. Use Report answer for Ask twekes.
• Clubs, expert profiles, community runs, places and business listings cannot be reported from the app today. To report one, or anything else, email info@twekes.com with the subject "Report", a link or screenshot, and what happened.
• Block a runner from their profile, from a direct-message conversation or from a chat message. They can then no longer send you direct messages or follow requests, and their Moments, Shouts, replies, comments and chat messages are hidden from you, and yours from them. They may still appear in leaderboards, search and community runs.

18.2 What we do

• Our moderators review reports. We review reports as quickly as we can and prioritise anything about safety.
• We may remove or limit Content, limit features, suspend an account, or close it, and report illegal content to the authorities. In serious cases we act without warning.
• Where it is reasonable and safe, we tell you what we did and why, and give you a chance to respond. If you think we made a mistake, email info@twekes.com and a person will look at it again.

18.3 When we may suspend or close an account

We may suspend or close your account, or limit what you can do, if:

• you break these Terms, or we reasonably believe you did;
• you are under 16;
• your use puts other people, twekes or the Service at legal or safety risk;
• the law or a public authority requires it.

If we close your account, we delete your data as described in our Privacy Policy, except what we must keep.

19. Deleting your account

You can delete your account at any time:

• in the app: Profile → Privacy & settings → Delete account, then confirm;
• on the web: twekes.com/delete-account, which explains how to ask by email from your account's address.

Deleting your account deletes your Content as described on that page and in the Privacy Policy. Messages you sent are deleted from every conversation. It also removes your sign-in methods and withdraws twekes's access to your Apple Account if you used Sign in with Apple. Copies that other people made outside twekes (for example a screenshot) are beyond our control.

Sections 8.4, 11, 13, 16 (third-party providers), 17, and 20 to 26 continue to apply after your account is closed.

20. Availability and changes to the Service

We work to keep twekes running well, but we do not promise that it will always be available, uninterrupted, error-free, or available in your country or area. We may change, add or remove features (for example when the rules of app stores or connected services change), and we may suspend the Service for maintenance or security. If we stop the Service entirely, we will give reasonable notice where we can.

The Service is free for runners today. If we introduce paid features, we will mark them clearly before you commit to anything, and separate terms may apply to them.

21. Disclaimers

Subject to applicable law, the Service is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties, express or implied, including about accuracy, fitness for a particular purpose, non-infringement, or the results of using the Service, and no warranties about Content posted by others, listings, AI answers or third-party services. Some countries do not allow these exclusions; there, they apply only as far as the law allows, and your mandatory rights as a consumer are not affected.

22. Limits on our liability

Subject to applicable law:

• twekes is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data.
• We are not liable for loss or harm caused by runs, sessions, races, events, places, perks, experts or other people you found or met through twekes, by third-party services, or by your reliance on estimates, listings or AI answers, except where it was caused by our own breach of these Terms or our negligence.
• Where our liability cannot be excluded but can be limited, it is limited to the greater of the amount you paid us in the 12 months before the claim and US$50.
• Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or your mandatory rights as a consumer.

23. Indemnity

If you use the Service in breach of these Terms or the law, or post Content that infringes someone's rights, and that leads to a claim against twekes, you agree to cover the reasonable losses and costs that result, to the extent the applicable law allows. This does not apply to the extent the claim was caused by us.

24. Apple and Google

If you downloaded twekes from the Apple App Store, Apple's standard Licensed Application End User License Agreement applies to the app, together with these Terms. In addition:

• these Terms are between you and us, not Apple. Apple is not responsible for the app or its content and has no obligation to provide maintenance or support for it;
• if the app fails to meet a warranty that applies, you can notify Apple and Apple will refund the purchase price (twekes is free); to the maximum extent permitted by law, Apple has no other warranty obligation for the app;
• Apple is not responsible for any claims relating to the app, including product liability, legal or regulatory requirements, consumer protection or intellectual-property claims; we are, as set out in these Terms;
• you confirm you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and you are not on a U.S. Government list of prohibited or restricted parties;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and can enforce them against you.

If you downloaded twekes from Google Play, Google Play's terms also apply to the download.

25. Changes to these Terms

We may update these Terms when the Service or the law changes. If a change is material, we will tell you in the app or by email at least 14 days before it takes effect, and ask you to accept the new version. A change needed for legal or safety reasons, or one that only concerns a new feature, can take effect sooner. If you do not agree, you can delete your account before the change takes effect. The version number and date at the top show which version applies.

26. Governing law, jurisdiction and disputes

• Talk to us first. If you have a problem with twekes, email info@twekes.com with the subject "Dispute". We will try to resolve it within 30 days.
• Governing law. These Terms, and any dispute about them or the Service, are governed by the laws of Lebanon.
• Courts. The courts of Beirut, Lebanon, have jurisdiction over any dispute about these Terms or the Service. Their jurisdiction is not exclusive where the next point gives you the right to go to the courts of the country where you live.
• If you are a consumer. If you use twekes as a consumer and live outside Lebanon:
  • you keep the protection of the mandatory laws of the country where you live, which these Terms cannot take away; the choice of Lebanese law does not deprive you of it;
  • you may bring a claim in the courts of the country where you live, where that law gives you that right, and we may bring a claim against you only where that law allows.

27. General

• These Terms, together with any feature-specific terms we show you, are the whole agreement between you and us about the Service.
• If a part of these Terms is found unenforceable, the rest stays in force.
• If we do not enforce a right straight away, we can still enforce it later.
• You may not transfer your rights under these Terms. We may transfer ours to a company or person that takes over the Service, as long as your rights are not reduced; we will tell you if that happens.
• These Terms are written in English. If we publish a translation, the English version prevails, unless the law where you live says otherwise.

28. Contact

Marc Tanas (twekes), Bitar Street, Msaytbeh, Beirut, Lebanon. Email: info@twekes.com, including for legal notices.