This page is for the app twekes: Your Running World by Marc Tanas, on the App Store and Google Play. twekes is provided by Marc Tanas, Bitar Street, Msaytbeh, Beirut, Lebanon.
In the app (fastest)
- Open twekes and sign in.
- Tap Profile, then the gear icon (Privacy & settings).
- Scroll to Account and tap Delete account.
- Confirm twice.
If you use Sign in with Apple on iPhone, you usually need to do nothing more. If the app asks you to confirm with Apple, do so once: it lets us withdraw twekes's access to your Apple Account. If you skip it, we still delete your account, and the app tells you how to remove twekes from "Sign in with Apple" in your Apple Account settings.
Your account is deleted straight away, and the app clears its data from that phone. We then send a confirmation email to your account's address.
Without the app: by email
Email info@twekes.com with the subject "Delete my twekes account", from the email address you use to sign in to twekes.
- Wrong address. If the request does not come from that address, we will ask you to confirm it from there, so that nobody else can delete your account.
- Apple "Hide My Email". If you signed in with Apple and chose "Hide My Email", write from the Apple address that forwards to you, or tell us that address. You find it on your iPhone: Settings → your name → Sign in with Apple → twekes.
- Timing. We delete the account within 30 days of your request, usually much sooner, and email you when it is done.
- Team accounts. Accounts used by the twekes team cannot be deleted in the app; email us and we will delete them.
What is deleted
- Account: your account and every sign-in method linked to it (email and password, Sign in with Apple).
- Profile: your photo, settings, date of birth and home pin.
- Running data:
- your runs and synced activities, with their routes;
- your Turf;
- the raw data we received from your watches and apps;
- your leaderboard totals.
- Content:
- your Moments, with their photos, videos and sound;
- your Shouts, replies, comments and posts;
- your messages in direct messages, club chats and run chats.
- Activity:
- your follows, blocks and club memberships;
- your run and session sign-ups;
- your saved items and perk stamps.
- Listings and requests:
- your expert profile, if you had one;
- your feedback, your requests for new experts, and your claims.
- Notifications:
- your own notifications;
- notifications about your messages, replies and follows in other people's inboxes.
- Device data: your push-notification tokens and your performance diagnostics.
- Ask twekes: your conversations, which are kept only on your phone, are cleared from the phone you use to delete.
We also withdraw twekes's access:
- at Apple, if you used Sign in with Apple;
- at Strava, if you connected it;
- at ROOK, the service that syncs Apple Health, Health Connect and Garmin (and Polar, Fitbit, Oura or Withings, if you connected them earlier), for every source you connected. The app also removes your account from the ROOK software on that phone. If ROOK still sends us data for your deleted account, we do not store it.
One thing only you can do: Apple Health and Health Connect permissions live on your phone. Remove twekes there:
- iPhone: Settings → Health → Data Access & Devices.
- Android: Settings → Health Connect → App permissions.
What we keep, and for how long
| What | Why | How long |
|---|---|---|
| Clubs and places you created or managed | Other runners still use them. They stay listed, no longer linked to your account, with the details shown on the listing (which can include contact details entered for the club or place). Ask us to remove contact details that are yours. | Until the club or place is changed or removed |
| Reports other people made about your content or behaviour, with a short excerpt of the reported content, without your identity | So our moderators keep a record of abuse | 12 months after the report is closed |
| Crash reports, with your account removed, so they no longer identify you | To fix bugs | 90 days after the crash |
| A few older notifications in other people's inboxes that show your name but no message text, for example "(your name) is coming to your run", or a reply you sent to their Shout before 13 October 2026 | They sit in the recipient's inbox | 90 days after they were sent |
| Data held by ROOK, our wearable-sync provider, from the sources you connected | ROOK keeps it under its own terms. Under those terms, ROOK deletes it when we ask; email us and we will make that request. | Under ROOK's own terms |
| Ask twekes questions and answers at Anthropic, our AI provider, if you used Ask twekes | Anthropic processes them to answer you | Deleted by Anthropic within 30 days, or up to 2 years if flagged for a breach of its usage policy (Anthropic's published policy) |
| "Report answer" reports you made about Ask twekes while signed out | They are not linked to any account, so we cannot find them | 6 months |
| Emails you sent to info@twekes.com | Our mailbox (Zoho) | No automatic expiry. Ask us to delete them, unless we need them for a legal claim. |
| Database backups | Your data drops out as backups are replaced | For the period Supabase's terms and our plan set |
| Server logs, which can include your IP address | Security and troubleshooting | For the period our hosting providers' (Render, IONOS) own terms set |
| Anything the law requires us to keep, or that we need for a legal claim | Legal obligation | As long as that requirement lasts |
How long it takes
- In the app: immediately. Photos and videos of Moments are removed from our storage within about 15 minutes.
- By email: within 30 days of your request.
- Confirmation: either way, we email you when your account has been deleted.
Delete some data and keep your account
- One Moment, Shout or comment: delete it from its ••• menu.
- A run you logged by hand: open it in My Running and tap Delete run.
- A watch, app or Strava: Profile → Privacy & settings → Connected devices → Disconnect.
- New data stops. For Apple Health and Health Connect, also remove twekes's access in your phone's settings (above) to stop background syncing straight away.
- Runs already imported stay in your history until you delete your account. Synced runs cannot be deleted one by one in the app.
- To have a source's imported runs deleted, email info@twekes.com.
- Sign in with Apple: Profile → Privacy & settings → Sign-in methods → Disconnect (when you have another way to sign in). We also withdraw twekes's access at Apple.
- Leaderboards: switch off Show my runs on leaderboards in Privacy & settings.
- Ask twekes: switch it off in Privacy & settings.
- Anything else (for example a copy of your data, or removal from the athletes directory): email info@twekes.com with the subject "My data".
More detail is in our Privacy Policy. Questions: Support.